Job Description
Clinical Scheduler
Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, andtreatment facilitiesin Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.
The successful candidate:
***Shift- 8AM-4:30PM M-F***
The Cellular Therapy Scheduler position is responsible for maintaining schedules for the patients, providers, malignant hematology, leukemia, and stem cell transplant departments. They must conduct face-to-face interviews, telephone interaction, and electronic contact functions and must coordinate all aspects of patient care. The coordinator must maintain accurate schedule and visit information to support patient satisfaction as well as accurate schedule and tracking functions.
JOB RESPONSIBLITIES
- Interview patients to ascertain their needs for all interactions with providers, diagnostic departments, treatment modalities and ancillary services.
- Coordinate physician appointment orders with patient requests to build a schedule for each patient that incorporates all pertinent information.
- Works collaboratively with the cellular therapy transplant and leukemia coordinator and finance team to establish a seamless flow of timely scheduled events for pre and post-transplant evaluation and medical follow-up needs.
- Enter data into electronic medical record and manipulate data to coordinate both patient and provider schedules in multiple computer systems.
- Notify patients and providers of impending schedules, changes in schedules and pertinent preparation for tests and exams through face-to-face, telephone and electronic means.
- Maintain, manipulate & coordinate physician schedules to incorporate time constraints, patient types and desired statistical outcomes.
- Perform additional duties as assigned to assist in the continued operations of the department and the enterprise and for the continued satisfaction of patients, their families, caregivers and fellow stakeholders.
JOB QUALIFICATIONS
Experience: 3-5 years of professional experience in multifaceted online computer applications
Education: High School Diploma or GED
City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.
To learn more about our comprehensive benefits, click here:Benefits Information
Salary / Pay Rate Information:
Pay Rate: $18.94 - $29.28 / hour
The estimated pay scale represents the typical [salary/hourly] range City of Hope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale is subject to change from time to time.
City of Hope is a community of people characterized by our diversity of thought, background and approach, but tied together by our commitment to care for and cure those with cancer and other life-threatening diseases. The innovation that our diversity produces in the areas of research, treatment, philanthropy and education has made us national leaders in this fight. Our unique and diverse workforce provides us the ability to understand our patients' needs, deliver compassionate care and continue the quest for a cure for life-threatening diseases. At City of Hope, diversity and inclusion is a core value at the heart of our mission. We strive to create an inclusive workplace environment that engages all of our employees and provides them with opportunities to develop and grow, both personally and professionally. Each day brings an opportunity to strengthen our work, leverage our different perspectives and improve our patients’ experiences by learning from others. Diversity and inclusion is about much more than policies and campaigns. It is an integral part of who we are as an institution, how we operate and how we see our future.
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