Summary

The Section of General Internal Medicine is seeking an experienced Clinical Operations Associate to lead the daily operations of our Internal Medicine Outpatient Clinic at the Baylor St. Luke’s Medical Center McNair Campus.  The Internal Medicine Outpatient Clinic comprises of 11 internal medicine providers. As the Clinical Operations Associate, you will be responsible for the day-to-day operations of the clinic. The ideal candidate will be able to independently manage daily operations, assist with daily operational requests (patient complaints, insurance questions, etc.), and analyze clinical metrics in order to identify and address challenges.

The GIM Clinic at McNair is a high-volume primary care clinic.  This role, under the supervision of the clinical operations manager will handle the day-to-day operations of the clinic.

Job Duties

• Ensures that practice operations and team members are knowledgeable of and in compliance with applicable regulatory, licensing and accrediting agency standards.
• Implements clinic communications strategies and promotes effective communication dialogue with providers and staff through regularly scheduled meetings.
• Oversees clinic staffing schedule and the successful execution of duties across the clinic staff.
• Manage clinic staff time and attendance.
• Assists with maintaining clinical operations during technology downtimes, inclement weather, and other unplanned events.
• Assumes responsibility for the onboarding and orientation of clinic staff.
• Conducts preliminary investigation of RL6 and customer service complaints, service recovery program.
• Ensures that patient concerns/complaints are addressed within 24-48 hours.
• Maintains QGenda for the outpatient GIM physicians.
• Liaisons with other services to schedule patients within GIM.
• Works with BCM central revenue cycle to support and troubleshoot billing issues. 
• Develops, prepares, and interprets program data to provide actionable reports for physician leadership and section administration.
• Identifies opportunities for business and clinical process improvement and manages process improvement projects.
• Develops plans for improving utilization of resources and maintaining practice efficiency while seeking to minimize operational costs. 

Minimum Qualifications

• Bachelor’s degree in a related field.
• Two years of relevant experience.

Preferred Qualifications

• Strong leadership skills and ability to gain the confidence of faculty, staff, leaders, colleagues, etc.
• Ability to display a professional, positive attitude with strong interpersonal skills and communication skills required and must be able to work independently and collaboratively to meet deadlines.
• Highly detail-oriented, self-motivated, efficient, and strong organizational skills .
• Demonstrate a high degree of flexibility in accepting work assignments with the ability to effectively prioritize tasks, understand processes, and resolve issues.