Clinical Operations Associate-General Internal Medicine Clinic

Baylor College of Medicine

Houston, TX

Job posting number: #7137404 (Ref:15281-en_US)

Posted: April 1, 2023

Application Deadline: Open Until Filled

Job Description


The Section of General Internal Medicine is seeking an experienced Clinical Operations Associate to lead the daily operations of our Internal Medicine Outpatient Clinic at the Baylor St. Luke’s Medical Center McNair Campus.  The Internal Medicine Outpatient Clinic comprises of 11 internal medicine providers. As the Clinical Operations Associate, you will be responsible for the day-to-day operations of the clinic. The ideal candidate will be able to independently manage daily operations, assist with daily operational requests (patient complaints, insurance questions, etc.), and analyze clinical metrics in order to identify and address challenges.

The GIM Clinic at McNair is a high-volume primary care clinic.  This role, under the supervision of the clinical operations manager will handle the day-to-day operations of the clinic.

Job Duties

  • Ensures that practice operations and team members are knowledgeable of and in compliance with applicable regulatory, licensing and accrediting agency standards.
  • Implements clinic communications strategies and promotes effective communication dialogue with providers and staff through regularly scheduled meetings.
  • Oversees clinic staffing schedule and the successful execution of duties across the clinic staff.
  • Manage clinic staff time and attendance.
  • Assists with maintaining clinical operations during technology downtimes, inclement weather, and other unplanned events.
  • Assumes responsibility for the onboarding and orientation of clinic staff.
  • Conducts preliminary investigation of RL6 and customer service complaints, service recovery program.
  • Ensures that patient concerns/complaints are addressed within 24-48 hours.
  • Maintains QGenda for the outpatient GIM physicians.
  • Liaisons with other services to schedule patients within GIM.
  • Works with BCM central revenue cycle to support and troubleshoot billing issues. 
  • Develops, prepares, and interprets program data to provide actionable reports for physician leadership and section administration.
  • Identifies opportunities for business and clinical process improvement and manages process improvement projects.
  • Develops plans for improving utilization of resources and maintaining practice efficiency while seeking to minimize operational costs. 

Minimum Qualifications

  • Bachelor’s degree in a related field.
  • Two years of relevant experience.

Preferred Qualifications

  • Strong leadership skills and ability to gain the confidence of faculty, staff, leaders, colleagues, etc.
  • Ability to display a professional, positive attitude with strong interpersonal skills and communication skills required and must be able to work independently and collaboratively to meet deadlines.
  • Highly detail-oriented, self-motivated, efficient, and strong organizational skills .
  • Demonstrate a high degree of flexibility in accepting work assignments with the ability to effectively prioritize tasks, understand processes, and resolve issues.



Baylor College of Medicine requires employees to be fully vaccinated -subject to approved exemptions-against vaccine-preventable diseases including, but not limited to, COVID-19 and influenza.


Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.



Baylor College of Medicine fosters diversity among its students, trainees, faculty and staff as a prerequisite to accomplishing our institutional mission, and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient-centered care. - Diversity, respect, and inclusiveness create an environment that is conducive to academic excellence, and strengthens our institution by increasing talent, encouraging creativity, and ensuring a broader perspective. - Diversity helps position Baylor to reduce disparities in health and healthcare access and to better address the needs of the community we serve. - Baylor is committed to recruiting and retaining outstanding students, trainees, faculty and staff from diverse backgrounds by providing a welcoming, supportive learning environment for all members of the Baylor community.

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More Info

Job posting number:#7137404 (Ref:15281-en_US)
Application Deadline:Open Until Filled
Employer Location:Baylor College of Medicine
United States
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