Job Description

Posting Context Statement
The Server Infrastructure team is part of the Office of Information Technology (OIT) and is responsible for server systems architecture, deployment, and maintenance for the university. The Systems Infrastructure team delivers support to the university community through the development of relationships to vendors and departments, forecasting server system and infrastructure needs, and planning infrastructure deployments to run university workloads, both in the cloud and on-premises.
Position Overview
This position is responsible for auditing, reporting, inventorying, ordering, installing and maintaining inventory systems infrastructure equipment. The position will act as part of a team and will provide customer service and end user support. The position will provide input on solutions, prioritizing requests and maintain documentation.

Level I position provide server infrastructure, storage, cloud platform support and related security for server systems to the university community. They will follow standard processes and procedures to resolve server system compliance, work on smaller projects with limited scope, follow documented processes and standards, and participate in on-call rotation.

Duties may include:
Design and use audits and reports to identify and resolve server problems
Engage Application Administrators and customers to help troubleshoot application-related problems
Perform periodic ordering, audits, analysis and reporting for software licensing and support agreements
Evaluate, implement and maintain systems infrastructure management tools
Maintain server system drivers and firmware
Coordinate software licensing, contracts, service purchasing and renewals
Create, edit and update documentation for various Systems Infrastructure processes
Peer review new code, documentation and processes
Review and suggesting improvements to source code and documentation for scripts and applications
Improve reliability and repeatability of processes by utilizing scripting, software tools and automation
Other duties as assigned

Level II positions provide server infrastructure, storage and cloud platform support for server systems to the university community. They build, deploy, secure and maintain new server infrastructure on-premises and in the cloud. They identify ways to automate processes to improve day-to-day administrative tasks and work with technical staff to resolve advanced technical issues.

Duties may include:
Create, configure and maintain an enterprise server environment while maximizing security, reliability and performance
Perform server systems security analysis, monitoring, troubleshooting, consultations, design and implementation
Identify and respond to security vulnerabilities, attacks and events
Research, develop and present complex technical solutions to management and technical staff
Design and use audits and reports to identify and resolve server problems
Perform periodic ordering, audits, analysis and reporting for software licensing and support agreements
Maintain documentation to ensure accuracy and identify inefficiencies
Review and suggest improvements for source code, documentation for scripts and applications
Improve reliability and repeatability of processes by utilizing scripting, software tools and automation
Other duties as assigned

Salary Range, depending on education and experience
ESA I: $53,000.00 + DOE
ESA II: $72,000.00 + DOE

Unit URL
Join Office of Information Technology (OIT) | University of Idaho (uidaho.edu)
Position Qualifications
Required Experience
ESA I
One year maintaining technology infrastructure
One year installing and configuring operating systems in an enterprise environment
One year providing support and customer service related to technology

ESA II
One year leading projects and designing advanced server systems
Four years developing, installing and maintaining physical and virtual enterprise systems across on-premises or cloud infrastructure
Three years providing support and customer service related to server systems
Required Education
ESA I & II
High School Diploma or equivalent
Required Other
ESA I & II
Periodically participating in an on-call rotation, monitoring server health and responding to incidents and events

Additional Preferred
ESA I
Associate’s degree or higher in a related field
Experience building and automating servers either on-premises or in the cloud
Experience supporting components of a data center environment, including rack-mount hardware, structured cabling, UPS, power management and cooling
Demonstrated clear and concise technical writing skills
Experience interacting with users and with vendors/partners to identify and resolve server hardware and application problems
Experience working cooperatively and communicating effectively with management, colleagues and end-users in a customer service driven environment
Experience working in higher education
Experience with the following products and services:
Red Hat Enterprise Linux and Microsoft Windows Server
Cloud infrastructure (for example, Oracle Cloud Infrastructure)
Scripting tools like PowerShell, Python and Bash
Security standards, tools and procedures
Certificate of Lifecycle Management
Network management and security
Data protection
Documentation management

ESA II
Associate’s degree or higher in a related field
Experience building and automating servers either on-premises or in the cloud
Experience supporting components of a data center environment including rack-mount hardware, structured cabling, UPS, power management and cooling
Demonstrated clear and concise technical writing skills appropriate for the workplace
Experience interacting with users and with vendors/partners to identify and resolve server hardware and application problems
Experience working cooperatively and communicating effectively with management, colleagues and end-users in a customer service driven environment
Experience working in higher education
Experience with the following products and services:
Dell VxRail
VMware vSphere, vCenter and vSAN
Red Hat Enterprise Linux and Microsoft Windows Server
Identity and Access Management
Directory Services like Active Directory and Azure Active Directory
Cloud Infrastructure as a Service like Oracle Cloud Infrastructure
Security standards, tools and procedures
Ansible and other tools which automate server operating system configuration
Network management and security
Commvault backup software or similar
Certificate lifecycle management
Scripting tools like PowerShell, Python and Bash
Data protection
Documentation management


Physical Requirements & Working Conditions
ESA I & II
Ability to lift, carry or otherwise move devices weighing up to 50 pounds
Ability to bend, squat, crawl and navigate confined spaces