Job Description

Description

Information Technology Services at West Virginia University is currently accepting applications for a Business Analyst.

About the Opportunity:

The Business Analyst (BA) reports to the Director of Systems of Engagement (SOE) and will serve as a liaison between the stakeholders and ITS. The BA's responsibilities encompass furnishing business process solutions and technical assistance to fulfill departmental and institutional requisites. Collaborating with domain experts, the BA will extract and define business requirements, tackle usability issues, and record solutions. Additionally, they will aid team members across the project and software development lifecycle. Their contribution will extend to documenting both business requirements and holistic solutions for multiple projects.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

37.5-hour work week
13 paid holidays (staff holiday calendar)
24 annual leave (vacation) days per year or more based on years of service (employee leave)
18 sick days per year (for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
WVU offers a range of health insurance and other benefits
401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ’s.
Wellness programs
What You'll Do:

Creates epics, user stories, and process flow documentation to facilitate the design and development of application solutions.
Applies industry best practices for business analysis (BABOK) to enhance, support, and refine BA processes and artifacts within the team.
Offers documentation assistance for diverse tasks including requirements gathering, process analysis, gap analysis, new feature design, and product testing, contributing to the success of ITS projects.
Adheres to established methodologies, ensuring timely completion of project deliverables within set deadlines.
Provides support for CRM – Salesforce, WVU Portal and third-party tools.
Applies analytical skills to identify and resolve issues, constantly researching and adopting evolving methodologies to stay aligned with technological advancements.
Collaborates efficiently with both technical and functional teams, fostering the exchange of knowledge and ideas to achieve project objectives.
Produces technical documentation, encompassing the interpretation of business requirements, process flows, and code, following established standards.
Communicates information clearly and promptly to team members and stakeholders, exerting the necessary efforts for project accomplishment.
Dedicates time and effort to ongoing learning, staying current with the evolving technology and application landscape.
Creates and builds positive and professional relationships with functional users and staff, establishing effective communication channels with project and team members and addressing concerns appropriately.
Demonstrates comprehension of and adherence to established project management protocols, encompassing tasks such as adhering to project work plans, delivering status reports, and maintaining documentation.
Collaborates effectively with peers to achieve project deliverables, contributing through knowledge sharing and idea exchange. Conveys information clearly, accurately, and promptly to project team members, dedicating the necessary efforts for task completion.
Upholds WVU's confidentiality and security protocols, ensuring compliance with application requirements.
Recognizes and actively works toward achieving WVU's strategic and operational objectives. Takes the initiative to devise solutions for perceived gaps or deficiencies in organizational processes.
Communicates in a concise and clear manner, both in written and oral communication. Cultivates an environment of professionalism and teamwork.
Performs additional duties as directed by the supervisor.

Qualifications

Bachelor’s degree in Computer Science, Computer Engineering, Information Systems or equivalent combination of relevant education, certifications, and work experience.
A minimum of four (4) years of combined experience in the following:
Experience with defining problems, collecting data, gathering requirements, and establishing structure and analysis for complex business issues.
Experience in writing technical design/solution documents, and business process and improvement.
Excellent organizational skills
Proficiency in conveying ideas to both technical and non-technical individuals.
Skill in leading discussions among multiple subject matter experts to extract their insights and achieve consensus.
Proficiency in communication (both oral and written), problem-solving, and process analysis. Sound understanding of IT processes and system workflows. Comfortable with presenting and communicating to audiences with technical and business backgrounds.
Aptitude for analytical thinking and process assessment.
Proven capability to collaborate effectively within teams of varying skill sets, adeptly managing numerous tasks and priorities as required.
Technical Skills: The requirements listed below are representative of the knowledge, skill, and/or ability required in the technical area:
Comprehensive knowledge of the Software Development Life Cycle and agile/scrum development methodology
Familiarity with PL/SQL and SQL.
Extensive familiarity with business application development methodologies.
Comprehension of logical and physical database design and modeling.
Adaptable and quick to acclimate evolving technical landscapes.
Proficient use of Excel, PowerPoint, Word, and Visio software.
Understanding of industry best practices within the higher education industry.
Ability to devise holistic solutions that consider consequences and provide feasible resolutions.

About WVU

At West Virginia University, we leverage our talents and resources to create a better future for our state and the world. As West Virginia's land-grant university, WVU has three campuses that touch each corner of the state. The WVU System includes 518 buildings on 15,880 acres, Extension Service offices in all 55 counties, ten experimental farms and four forests.

From the groundbreaking R1 research of our flagship campus in Morgantown to the career-oriented programs of WVU Potomac State in Keyser to the technology-intensive programs at WVU Tech in Beckley — the contributions of WVU employees directly impact the 1.8 million people of West Virginia every day, no matter their role or position.

Service, curiosity, respect, accountability, and appreciation are the core values that unite Mountaineers, inspiring one another to work tirelessly and support others as they seek to reach new heights. After all, when you're a Mountaineer, impossible is just another mountain to climb.

Creating an inclusive, engaged, and dynamic learning environment is core to WVU’s academic mission. We welcome candidates who can contribute a range of ideas, approaches and experiences.

West Virginia University is proud to be an Equal Opportunity employer and is the recipient of an NSF ADVANCE award for gender equity. The University values diversity among its faculty, staff, and students, and invites applications from all qualified applicants regardless of race, ethnicity, color, religion, gender identity, sexual orientation, age, nationality, genetics, disability, or Veteran status.