Why Patients Need You  
Pfizer's Worldwide Medical and Safety colleagues play a key role in connecting evidence based medical decision support with colleagues and stakeholders to enable better health and treatment outcomes. Whether you are providing unbiased, medically necessary expertise or investigating how to close gaps in data, our mission is simple. Empower healthcare decisions regarding the safe and appropriate use of medicines for patients.    

What You Will Achieve  
You will develop and provide medical and technical information relating to Pfizer’s drug products - to customers including health care professionals, patients, carers and government across the KANZ region (Korea, Australia, New Zealand) You will have a broad  knowledge of customer facing functions at Pfizer and the overall customer journey through Pfizer in order to orchestrate an ideal customer-centric experience.  

You will support Medical Information content scientists, Customer Engagement Managers and Channel Leads in implementing and testing tactics associated with frontline, channel and content operational efficiency, serving as the voice of our customer in order to continually simplify & improve our processes with the aim of customer-centricity.  
  
It is your hard work and focus that will make Pfizer ready to achieve new milestones and help patients across the globe.     

How You Will Achieve It 

• Have a high degree of clinical knowledge about Pfizer prescription medicines. 

• Provide Customer Query responses to drive optimal use of Pfizer Medicine and aid decision making in the care of patients.  

• Deliver accurate and balanced query response to internal and external customers via researching medical information from local and global databases.  

• Create and update local standard response documents based on actual and anticipated customer demand for general query (non-product related). 

• Support launch excellence when required 

• Identify adverse events and product complaints and handle as per processes. 

• Exhibit a broad knowledge of customer facing functions at Pfizer and onboarding of customers to their preferred Pfizer channel platforms, mainly the Pfizer Medical Information website.  

• Identify continuous improvement (CI) opportunities to improve processes and take an active role in implementation of process improvement. 

• Test tactics associated with frontline and channel operations, including UAT testing of novel digital channels and content. 

• Participate in Medical Information projects 

• Be apart of a fast paced, innovative and supportive team that spans across multiple countries and cultures. 

Qualifications   

Must-Have  

• Bachelor's Degree or Life Science Degree. B.Pharm or M.Pharm (preferred) 

• 1-2 years of experience in Medical Information or relevant work experience in patient/ health counselling or drug information

• Strong oral and written communication skills.

• Ability to work in a virtual work environment

• Good working knowledge of Microsoft Word, PowerPoint and Excel.

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Nice-to-Have  

• Good customer service call handling skills.  

• Experience in onboarding patients or health care professionals to digitally enabled medical, customer or loyalty programs. 

• Ability to integrate data, summarize and communicate at point of service.

Please note this role is required to work hours outside of normal local working hours (e.g. NSW bank holidays and Australian Eastern Standard Time.

At Pfizer we care about our colleagues’ wellbeing and offer a range of great benefits for them, including:

• Paid parental leave

• Access to Health & Wellness apps

• Career Growth Experiences program

• Recognition & rewards program

• Paid volunteer days

• Life Insurance Benefits

• Pfizer Learning Academy access to top content providers

• Access to flu vaccines & skin checks

• Options to purchase additional leave

• Salary packaging & novated lease options

*Benefits listed may vary depending on your position and location and may be subject to change.

Pfizer Australia and New Zealand’s diverse workforce represents the patients we serve and the communities in which we operate. With a focus on Diversity, Equity & Inclusion (DE&I), Pfizer ANZ ensures our people are heard and cared for. We offer engagement opportunities in both Colleagues Resource Groups (CRGs) and workstreams across: Culture and Tradition, Reconciliation @ Pfizer (RAP), Gender Equity (GEN), Disability and through the Out Pfizer Employee Network (OPEN) for our LGBT + colleagues and allies.

If you require reasonable adjustment during your application, please reach out to the Talent Acquisition Manager.