Job Description

Summary of Position
The Cloud Operations Technical Lead reports to the Platform Services Group Manager within the Enterprise IT Infrastructure department. The technical lead provides guidance to the team designing, delivering, and supporting automated solutions for managing and deploying services within our hybrid-cloud environment. In collaboration with other technical leads, the role’s focus is establishing and maintaining the toolkit for managing an enterprise scale hybrid-cloud environment and supporting the seamless integration of our CI/CD and DevOps toolkits and processes. The technical lead works closely with multiple departments and teams to enable them to run application workloads, develop software delivery processes, and manage hosted assets while enabling these departments to consume cloud-native technologies, implement best practices for those technologies, and build efficient cloud operations.

The role is responsible for developing the roadmap, providing architecture support and technical leadership for an engineering team, encouraging the adoption and use of modern tools and processes such as CI/CD and AI, maintaining and promoting best practices, and most importantly ensuring customer success.
Acceptable minimum level of education Bachelor's
Acceptable minimum years of experience 5-7 years
Additional Job Information
Posting Number PS4710FY24
Other minimum qualifications
Bachelor’s degree and six years of experience in information technology field, Master’s and four years, or combination of education and experience equal to ten years.
Demonstrated experience managing enterprise storage solutions including data backup and protection
Demonstrated experience managing Azure and/or AWS cloud platforms
Demonstrated experience managing VMware or other virtualization platforms
Demonstrated experience managing enterprise storage solutions
A commitment to providing stable and reliable services.
Demonstrated ability to rapidly learn and understand new technologies.
Effective oral and written communication skills.
Additional Preferred Qualifications
Experience leveraging AI to enhance IT processes and solutions
Experience with Terraform, Salt, Git, GitLab, SCCM, InTune, Kubernetes, Docker, Docker Swarm
Experience managing mixed server environments (Windows and Linux)
Experience managing Rubrik backup environments
Experience managing Unity and/or PowerMax storage environments
Experience managing VMWare VSan environments
Project management experience and experience writing and conducting RFPs, RFIs.
Experience with networking technologies
Knowledge of VMware automation tools such as vRealize, SaltStack
Experience with scripting languages (Python, PowerShell, Bash, et al.)
Salary Information
Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.
Quicklink for Posting https://jobs.usnh.edu/postings/61755
Percent Time Information (FTE) 1.00
Grade 26
EEO Statement
The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Institution Information
The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.
The UNH Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire, and the region can be found here: https://www.unh.edu/hr/diversity-resource-guide

Duty/Responsibility
Technical Leadership:
Provide technical leadership to the Platform engineering team, ensuring efficient workflows and effective task assignment.
Shares responsibility for managing on-premises enterprise storage, virtualization services, and software-defined networking.
Assist the Platform Services Group Manager to provide coaching, mentorship, and input on performance evaluations.
Foster a collaborative and positive work environment, encouraging professional growth and skill development.
Collaborate with Platform Services Group Manager to define talent acquisition strategies, participate in candidate interviews, and assess technical skills.
Assist in planning team resource assignments and projects.
Assist in ensuring accountability for high-quality and timely delivery of services.
Provide guidance on fostering professional development and training opportunities for team members.
Duty/Responsibility
Infrastructure Design and Deployment:
Participate as a technical lead on the development and enhancement of the enterprise automation toolkit to streamline CI/CD and DevOps practices, for both on-premises, and public cloud operations.
Collaborate with stakeholders, engineers, and systems and service engineers to gather requirements for building scalable, secure, and cost-effective public and private cloud solutions.
Oversee the deployment, management, and configuration of infrastructure components, including compute instances, storage, networking, and security services.
Implement infrastructure-as-code tools and practices to enable cross-platform consistency, automation of repetitive operational and life cycle management tasks, and improving cross-platform service management efficiency.
Ensure compliance with industry standards and best practices related to public and private cloud architecture and security.
Ensure compliance with USNH standards and best practices related to public and private cloud architecture and security.
Participate in the operational and technical aspects of enterprise private cloud compute and storage infrastructure.
Support storage, backup, and virtualization systems across geographically distributed data centers.
Participate in the implementation of private cloud infrastructure, ensuring scalability, security, and reliability.
Duty/Responsibility
Planning, Development, and Innovation:
Participate in the generation, collection, and aggregation of data points (metrics) to measure platform service health, stability, and security.
Manage the tracking and reporting of KPIs and provide data on the current and future growth and financial demands of the platforms.
Define and manage services and best practices for collecting system, service, security, and notification messages.
Leverage the collected metrics to provide data to guide the decision-making processes of the management teams regarding where to spend time, money, and resources within our environments.
Research, recommend, and coordinate on-premises compute, storage, private cloud, and software defined networking and infrastructure needs.
Utilize automation and orchestration tools to optimize systems management and reduce total cost of ownership.
Collaborate with Cybersecurity to Develop and implement security standards and best practices for all cloud platforms.
Assist with validating adherence to all established standards and compliance requirements.
Duty/Responsibility
Technical Guidance and Troubleshooting:
Provide technical guidance to the team for resolving complex issues and ensuring timely incident resolution.
Collaborate with cross-functional teams to troubleshoot and resolve technical challenges and to address interdependency challenges.
Stay current with the latest technologies available on cloud platforms, providing recommendations for their adoption as needed.
Provide tier three and above support to resolve issues impacting end-users and departments.
Conduct proof of concept work and justify technology investments.