Job Description

About the Department
Join the NC State University Libraries and help us create adventurous, innovative services and library spaces that delight students, faculty, and researchers. The award-winning James B. Hunt Jr. Library on NC State’s Centennial Campus, offers access to advanced technologies that are enabling revolutionary ways to see and use information. Capturing NC State’s spirit of innovation in education and research, the Hunt Library is recognized as one of the world’s most creative and inspirational learning and collaborative spaces and a model for “the library of the future.” The D. H. Hill Jr. Library, serving the main campus, combines the best of tradition and innovation, housing special collections and a beautiful gallery alongside vibrant, experiential spaces for making, digital media creation, data analysis and visualization, and collaboration. Three branch libraries focus on design, natural resources, and veterinary medicine.

About the Department
The NC State University Libraries supports and enables research and learning by providing collections, services, spaces, and technologies for the NC State community and its partners. The Libraries is committed to being a powerful competitive advantage for the university in every aspect of its mission, including attracting and retaining the best faculty and students and promoting their success. To that end, we foster a culture of creativity, diversity, and innovation.

The library system consists of the D. H. Hill Jr. Library, the James B. Hunt Jr. Library, and branch libraries for design, natural resources, and veterinary medicine. With a staff of almost 300 FTE, the Libraries has more than 5.3 million volumes in its collection and has a total annual budget of over $30 million.

The Information Technology (IT) department includes 18 staff across three units: Academic Technology, Enterprise Operations, and Technology Services (TS). The department is critical to the Libraries’ success in charting a new path for research libraries, with an emphasis on developing and supporting information and academic technology solutions for the Libraries. Department staff ensure the sustainable operation of technology-enabled services and spaces and provide leadership in defining technology requirements for library-wide initiatives and projects.
Essential Job Duties
The Systems Administrator II is a member of the Libraries Information Technology department. As the key departmental resource for Apple, Windows, and Linux systems, they provide technical consultations on highly complex projects; provide expertise on all computing platform issues; and train TS colleagues in methods of resolving problems. This position reports to the IT Services Manager.

They conduct specialized work in developing and supporting the Libraries’ staff and patron computing environments, including using endpoint management tools to configure devices; optimizing systems performance; analyzing systems usage and system load issues; troubleshooting issues as necessary; diagnosing systems problems; and identifying technical trends in problem identification and resolutions. The position is responsible for forecasting, planning, communicating, testing, and implementing system upgrades.

This role is key in developing strategic solutions that improve operational performance and efficiency for computing environments and business technologies across the Libraries. This includes evaluating the current state of business technology resources; suggesting upgrades and enhancements to existing technologies; conducting cost/benefit and buy/build analyses; presenting findings and proposals to stakeholder groups; and ensuring that technology is appropriately configured, installed, and integrated with legacy solutions. They are responsible for gathering client needs, proposing innovative solutions, and ensuring that clients are satisfied with software and hardware products delivered.

The Systems Administrator II will collaboratively develop, establish, and work within Information Technology Infrastructure Library (ITIL) processes and procedures to deliver exceptional IT services to the Libraries.

The Systems Administrator II is an active IT community member within and outside of the Libraries. They are expected to develop strong relationships with campus administrators and groups and maintain engagement in campuswide endpoint configuration and other security-related conversations.

This position is based in North Carolina. This position is eligible for flexible hours with a hybrid work environment. This position will require frequent onsite work.
Other Responsibilities
Other duties as assigned
Qualifications
Minimum Education and Experience
Bachelor’s degree in computer science or an IT-related field or a closely related field from an appropriately accredited institution and three years of progressive experience in systems software programming OR
Associate degree in computer science or an IT-related field or a closely related field from an appropriately accredited institution and four years of progressive experience in systems software programming OR
An equivalent combination of education and experience.
Other Required Qualifications
Advanced experience with configuration development using endpoint management tools like Microsoft Endpoint Configuration Manager (MECM/SCCM), JAMF, Apple School, or others
Experience researching and developing technology strategy and methodologies to improve business efficiency, including automation using Python, PowerShell, or equivalent tools
Project management skills, including assessing user needs, identifying potential solutions, managing multiple priorities in a high-volume work environment, and meeting client technical needs
Ability to foster an environment of belonging and well-being
Ability to communicate clearly and knowledgeably across audiences with varied technical backgrounds
Demonstrated ability to work both independently and collaboratively, establishing and maintaining effective work relationships while sharing ideas, information, feedback, and support with a team-centric mindset
Preferred Qualifications
Progressive experience integrating and supporting desktop and mobile computing devices
Advanced experience supporting computing in a large, complex, desktop and application environment; understanding of relevant cross-platform systems and protocols
ServiceNow Developer certification
Experience configuring and using asset management tools like SnipeIT, ServiceNow, or others
ITIL v4 Foundations certificate
Experience using APIs to improve business system infrastructure
Knowledge management experience