Job Description
Summary
Description
You:
- Love words and language, and have strong opinions about style, grammar, tone, and voice.
- Are incredibly thorough, and can quickly spot errors and inconsistencies.
- Are extremely organized, and can keep track of key details.
- Can handle multiple projects simultaneously, shift gears on a dime when priorities change, and meet aggressive deadlines.
- Learn new processes and tools quickly.
- Can visualize and prototype compelling alternatives for presenting instructional information.
- Enjoy researching an issue and developing innovative solutions.
- Love collaborating with team members who work in other roles (designers, editors, engineers, marketers), and are happy to iterate on a piece to the point of perfection.
- Can write clear and engaging content for a variety of formats, and tailor your writing style as needed for different deliverables and audiences.
Minimum Qualifications
- Exceptional writing skills—including the ability to distill complex topics and procedures into simple and friendly language.
- Ability to quickly learn a variety of tools required for creating and debugging deliverables.
- Outstanding written and verbal communication skills.
- Strong time management, organizational, and project management skills.
- Flexibility and resourcefulness to manage changing business requirements, projects, and resources, adapting accordingly and positively.
- Four years’ experience creating end-user instructional materials, or equivalent experience.
Preferred Qualifications
- Experience working with software engineers, UX and graphic designers, and project managers.
- Experience balancing multiple projects simultaneously and meeting aggressive timelines.
- Experience in information design, user experience design, data analysis, usability testing, human interface design, and/or prototyping.