Job Description
Summary
Are you a lifelong learner? Do you have a passion for troubleshooting issues and help resolve complex problems working with several cross-functional teams? Come and join us in a fun-loving, highly motivated team and be a part of Apple’s support journey.
The Software Platform engineer has deep domain knowledge of these products across the whole stack, creative problem solving skills, and great cross-functional collaboration skills. The candidate should be able to troubleshoot issues as well as communicate effectively to all the stakeholders.
Description
You will work very closely with the engineering team to gain deep domain knowledge of these applications and be able to tackle, research, analyze , and diagnose complicated technical issues by diving into backend systems and logging. You are also expected to develop strong cross-functional relationships with Engineering, Quality Engineering, and Site Reliability Engineering across the company. If you love designing, running systems and infrastructure that will affect millions of users then this is the place for you!
Minimum Qualifications
- Fast learner with excellent analytical problem solving and communication skills.
- Able to design, author, and release code in any language (Java, Swift, Javascript, Unix Scripts would be a plus)
- Able to understand large complex systems and a passion to constantly improve environments.
- Knowledge of data platforms, including but not limited to: MongoDB, Cassandra, Oracle, etc.
Preferred Qualifications
- Monitoring and log mining experience including Proficiency in using Splunk.
- Expertise with tools like Postman, Charles, XCode, Git, etc.
- Experience using NoSQL solutions like MonogDB, Cassandra, etc.