Job Description
Patient Access Representative (PRN)
About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.
The successful candidate:
Hours: PRN - No set schedule. Coverage as needed
Performs all tasks related to the EHR admission/discharge process of outpatient and inpatient visits. Performs accurate patient demographic and insurance information be collected and verified upon each registration.
Additional duties include: generating registration visits for multiple patient types including surgical, physician office visits, patient transfers, managing both the registration hotline on a 24/7 basis and the hospitalist hotline, accepting patient payments and issuing receipts, providing patient information, completing required forms and scanning documents daily.
Requirements:
High school diploma or equivalent.
Hospital Registration and/or Insurance experience preferred.
Customer service experience.
Minimum of 1 year + experience in a healthcare setting.
Organized and detail oriented with good analytical skills. The ability to consistently exercise good judgment and follow direction is necessary.
General knowledge of typing/keyboard skills, PC and Microsoft software, Outlook, Word, and Excel
General knowledge of various office equipment(s) i.e. copier, fax machine, scanner, printer etc.
Professional telephone etiquette and solid communication (verbal and written) skills are essential.
Self-starter with ability to work independently and a good attendance.
City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.
To learn more about our comprehensive benefits, click here:Benefits Information
Salary / Pay Rate Information:
Pay Rate: $17.71 - $27.35 / hour
The estimated pay scale represents the typical [salary/hourly] range City of Hope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale is subject to change from time to time.
City of Hope is a community of people characterized by our diversity of thought, background and approach, but tied together by our commitment to care for and cure those with cancer and other life-threatening diseases. The innovation that our diversity produces in the areas of research, treatment, philanthropy and education has made us national leaders in this fight. Our unique and diverse workforce provides us the ability to understand our patients' needs, deliver compassionate care and continue the quest for a cure for life-threatening diseases. At City of Hope, diversity and inclusion is a core value at the heart of our mission. We strive to create an inclusive workplace environment that engages all of our employees and provides them with opportunities to develop and grow, both personally and professionally. Each day brings an opportunity to strengthen our work, leverage our different perspectives and improve our patients’ experiences by learning from others. Diversity and inclusion is about much more than policies and campaigns. It is an integral part of who we are as an institution, how we operate and how we see our future.
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