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Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Values intellectual curiosity and innovative teaching

• Is attracted by the college's mission to promote equitable access to educational opportunities

• Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.

• Focused on student academic achievement and postgraduate outcomes

• Welcomes difference and models respectful interaction with others

• Engages with the community both within and outside of ACC

Job Posting Title:

Job Description Summary:

Job Description:

Description of Duties and Tasks

• Assists with the organization, preparation, and implementation of registration events, both in- person and remote.

• Assists with training of AE Staff and Faculty on application and registration tools, software and departmental procedures.

• Assists with the registration and advising of students into adult education courses.

• Assists enrollment and front desk staff as needed.

• Has sufficient skills and manages updates on virtual platforms used for enrollment, including Blackboard Collaborate and Zoom.

• Exhibits efficiency in troubleshooting issues in computer-based assessments and the software and hardware required for the assessments used.

• Assists students with the AE student enrollment application process.

• Responds to the needs and inquiries of users related to IT issues around assessment and the enrollment application, deploys solutions, and follows up with users.

• Provides student support via phone, email, livechat, and virtual and in-person meetings

• Maintains departmental social media accounts and organizes social media campaigns for audience engagement

• Assists with special projects.

Knowledge

• Student enrollment and registration techniques and practices.

• Salesforce, learning management systems, Google Suite, spreadsheets

• Adult Education Class offerings including ESL, HSE, Career Pathways, and College Prep

Skills

• Maintaining an established work schedule.

• Effectively using interpersonal and communications skills including tact and diplomacy.

• Effectively using organizational and planning skills with attention to detail and follow-through.

• Maintaining confidentiality of work-related information and materials.

• Establishing and maintaining effective working relationships.

• Hardware, software, and peripheral equipment troubleshooting techniques.

• Providing excellent customer service with a student-centered attitude
  

Technology Skills

• Demonstrated proficiency using standard office software applications and student information and database systems.

• Google Suite and spreadsheets

• Salesforce

• Virtual Conferencing Tools such as Blackboard Collaborate, Google Meet, and Zoom

Required Work Experience

• As required.

Preferred Work Experience

• Student advising and/or registration

Required Education

• High school diploma or educational equivalent.

Preferred Education

• Bachelor’s Degree

Physical Requirements

• Work is performed in a standard office environment.

• Subject to standing, walking, sitting, bending, reaching, kneeling, pushing, and pulling.

• Occasional lifting of objects up to 30 pounds.

Safety

• Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.

Pay Rate

$28.50/Hour

Number of Openings:

Job Posting Close Date:

Clery Act

As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.