External Affairs & Communications Program Manager

About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The successful candidate:

External Affairs and Communications, Program Manager is responsible for developing and executing strategic communication plans that effectively convey City of Hope’s brand, values and messaging to external and internal audiences. The program manager effectively represents and promotes City of Hope Phoenix as well the outpatient care centers, while building mutually beneficial relationships with external entities and internal teams.

The role focuses on external communications via stakeholder engagement, strategic communications, media and public relations, crisis management, community relations and outreach, reputation management, social media implementation, research and analysis, and event and philanthropic communications.

This role serves as the lead and point person for the development and dissemination of internal communications to these audiences. The role is responsible for enabling City of Hope’s annual Internal Communications strategy intended to inform, engage and inspire team members and culture. This will include leadership of strategic planning and content as well as channel development for City of Hope Phoenix and the outpatient care clinics. The role will be responsible for partnering with the system internal communication team. As well as the responsibility of building and maintaining strong relationships with leaders and content owners in these locations to determine and impact communications strategy.
The program manager will play a crucial role in managing and promoting the brand’s presence on various social media platforms. This role includes a mix of creative, analytical, and strategic skills to engage target social audiences.

Position Qualifications:
Minimum Education: B.A. in Marketing, Public Relations, Communications, English, Journalism or related field.
Minimum Experience: Five years of experience in external communications.
Proven track record developing and executing creative communications strategies for external audiences including media relations.
Preferred Experience: Direct to consumer media and communications efforts.
Previous experience in social media management or digital marketing.
Skills/Abilities: Excellent written & verbal communications skills
Excellent editing skills
Excellent interpersonal skills
Proven project management skills
Excellent organizational skills
Ability to handle multiple tasks simultaneously
Effective time management
Thrives in a fast-paced, deadline-driven, goal-oriented environment, and remains calm in stressful situations.
Computer savvy and comfortable learning new communications applications
Web editing/content management systems
Technical proficiency, familiar with social media management tools and graphic design software
Social-style video capture and light editing
Light graphic creation capability
Ability to collaborate effectively with a variety of people, including leadership
Coach, train and educate staff
Sound judgment and decision-making
Diplomacy (ability to effectively cultivate and maintain relationships)
Software: Microsoft Office
Canva
Sharepoint

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our comprehensive benefits, click here:Benefits Information