Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

Position Summary

The telephone triage RN is a registered professional integrating and practicing in accordance with to the City of Hope professional practice model to deliver care service excellence.In alignment with City of Hope mission and values, and with continuous focus on the patient, family and community, carries out the nursing processes, documents according to standards, including validation of the patient and caregiver’s understanding of the plan of care and expected outcomes. The triage nurse is a change agent, committed to lifelong learning, professional development and embodiment of City of Hope organizational mission and values, and the values and ethos of the profession of nursing.

The telephone triage nurse isa member of the multidisciplinary health care team and isresponsiblefor the conducting an accurate/reliable nursing assessment, disposition and documentation of health related issues, collaborating with providers of hematology, medical oncology, surgical oncology, and other specialties and not team specific, to ensure patient’s safety and achieve the most optimal health care possible that is uniquely tailored for each patient.

As a successful candidate, you will:

• Demonstrate a high level of professional practice which supports the delivery of care excellence, extraordinary outcomes for our patients and families.
• Collaborate with the patients primary health care team to develop a plan of care to manage the symptom when guidelines do not exist or when the triage RN determines that the situation may require additional orders or interventions.
• Respond to patient telephone calls in a timely manner, assuring that all telephone calls are managed immediately or resolved within 24 hours of the initial telephone call.
• Conduct telephone calls to patients requiring follow up care when appropriate.

Per diem nights

Hours:7pm - 7:30am

Pay: $75.97

• 5 years nursing experience in a call center, acute care, or ambulatory care setting
• BSN
• CA RN License
• Basic Life Support through American Heart Association