Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

The primary responsibility of this role is to provide a welcoming and safe environment by assisting patients, guests, and colleagues with wayfinding, resources, and minimal transport. The role involves conducting health screenings, including temperature checks and personal travel inquiries, while adhering to health and safety protocols such as personal protective equipment and social distancing. The individual will monitor assigned entrances and exits, direct staff and visitors post-screening, and coordinate resources efficiently. Additional duties include transporting patients, addressing safety and housekeeping concerns, maintaining confidentiality, and ensuring satisfaction by actively listening and responding to requests. The role also requires adherence to hospital safety protocols, including safe lifting techniques, and performing other duties as assigned.

As a successful candidate, you will:

• Assisting and Guiding:
  • Meet and greet patients, guests, and colleagues.
  • Provide directions and wayfinding assistance.
  • Help with minimal patient transport.
• Health and Safety Protocols:
  • Conduct screenings (temperature checks, travel questions, personal questions).
  • Follow health and safety measures (personal protective equipment, cleaning, and distancing).
  • Direct staff and visitors post-screening.
• Logistical Support:
  • Coordinate multiple resources promptly.
  • Monitor door entrances and exits.
  • Transport patients between departments.
  • Perform regular checks in waiting areas to ensure safety and cleanliness.
• Customer Service:
  • Ensure patient and visitor satisfaction by listening and responding to needs.
  • Escalate issues when necessary.
  • Maintain confidentiality.
• Physical Requirements:
  • Must be comfortable standing, walking, and wheeling patients for up to 8 hours.
• Safety and Security:
  • Follow hospital safety and security procedures.
  • Practice preventative safety, including safe lifting techniques.

Your qualifications should include:

• Education:
  • High School Diploma
• Preferred Experience:
  • 2 Years of customer service (hospital experience preferably)
• Additional information:
  • Monday -Friday: 7:00AM-3:30PM, Holidays included.

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our Comprehensive Benefits, please CLICK HERE.