Job Description
The position functions as the first point of contact for students, faculty, staff, and visitors at Cardinal Central. Assists with signing guests into our queuing system and provides general information about the university, on-campus programs, and events. This role is essential in providing excellent customer service, managing the Welcome Desk operation, ensuring the reception area's smooth operation, and supporting Cardinal Central's administrative functions.
Ball State welcomes applications for Cardinal Central's new Part-Time Student Support Assistant position.
Job Function:
The position functions as the first point of contact for students, faculty, staff, and visitors at Cardinal Central. Assists with signing guests into our queuing system and provides general information about the university, on-campus programs, and events. This role is essential in providing excellent customer service, managing the Welcome Desk operation, ensuring the reception area's smooth operation, and supporting Cardinal Central's administrative functions.
Minimum Education:
Associate’s degree or equivalent in office administration, business administration, or related field.
Minimum Experience:
Over one year in a receptionist or customer service role in an educational or service-oriented environment. Experience with modern technologies and systems.
Preferred Experience:
Proficient with Microsoft Word, Excel, and Outlook; student information systems (Salesforce and Banner); and waitlist queuing systems (WaitWhile).
Duties and Responsibilities:
- Professionally greet and welcome students, staff, and visitors as they arrive at Cardinal Central. Assist with signing guests into our queuing system and ensure that all visitors are documented and directed. Possess a friendly, welcoming and helpful demeanor.
- Provide information about Cardinal Central and the University’s services, programs, and events. Answer in-person inquiries, and/or emails, providing accurate information and/or directing them to the appropriate department. Represent Cardinal Central at University events.
- Ensure all interactions and handling of student records comply with FERPA regulations. Maintain confidentiality and protect the privacy of student information at all times.
- Collect scholarship checks and student documents, provide receipts, and notate in Salesforce. Ensure all documents and checks are ready for pick-up.
- Work collaboratively with other team members to ensure smooth operations and provide excellent service. Participate in team meetings and contribute to a positive work environment.
- Utilize and maintain proficiency in various computer programs and software, including but not limited to Outlook, Word, Windows, Banner, Salesforce, and Teams
- Maintain a tidy and organized reception area. Keep the Welcome Desk manual updated.
- Maintain regular and predictable attendance.
- Perform other related duties as assigned.
At Ball State University, we recognize inclusive excellence as an integral endeavor to fulfill our University’s mission and our strategic plan. We recruit, support, and retain a diverse population of students, faculty, and staff. We encourage and reward diversity of thought. We promote a work environment that encourages and rewards innovation and creativity. We pledge to keep Inclusive Excellence at the highest level of institutional importance and as a foundation in all that we strive to do. Our over-arching goal for Inclusive Excellence is to adopt a university-wide Inclusive Excellence approach to academic, administrative support, and service functions of the university. We believe Inclusive Excellence must be infused in every step we take.
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