Slate Functional Technologist
Job ID: 281735
Location: Augusta University
Full/Part Time: Full Time
Regular/Temporary:
*

About Us
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.
Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.
The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Location
Augusta University-
Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912
College/Department Information
The Graduate School aims to provide a rich intellectual, academic and research environment for educating students to become leaders in the discovery, dissemination, and application of knowledge. To help facilitate this, our graduate faculty members are selected based on experience in research, scholarship and education. They are drawn from the faculties of Augusta University's College of Allied Health Sciences, College of Arts, Humanities and Social Sciences, Hull College of Business, Dental College of Georgia, College of Education and Human Development, College of Science and Mathematics, College of Nursing, School of Computer & Cyber Sciences, the Medical College of Georgia, and the School of Public Health. Class sizes are small, and the faculty excels in cultivating and modeling supportive, collegial and professional relationships with students. With outstanding programs in Allied Health, Biological and Computational Mathematics, Biomedical Sciences, Bimolecular Science, Biostatistics, Business, Computer and Cyber Science, Education, Intelligence and Security Studies, Medical Illustration, Nursing, and Public Administration- earning a graduate degree from Augusta University is time well spent!
Job Summary
The Slate Functional Technologist plays a crucial role in supporting and optimizing the use of slate CRM within graduate enrollment operations and student success. This position bridges the gap between technology and functional processes, focusing on configuring and maintaining Slate's capabilities to streamline admissions, enhance student experiences, increase student retention, and improve workflow efficiency. The Functional Technologist collaborates closely with graduate admissions teams, faculty, and IT staff to implement best practices, manage data reporting, and drive system improvements tailored to the unique needs of a wide range of graduate programs. With an emphasis on process innovation, user support, and data integrity, this role ensures that Slate is fully leveraged to support institutional goals and elevate the graduate recruitment, enrollment, and retention.
Responsibilities
Duties include, but are not limited to:
APPLICATIONS SOFTWARE DEVELOPMENT AND SUPPORT: Strategize, configure, develop, implement, and support the deployment of the Slate system for graduate programs. Collaborate with functional user partners to understand business processes, ensuring the Slate system meets their needs. Communicate system enhancements and updates in non-technical terms and provide training and documentation on data entry procedures. Utilize extensive knowledge of the Slate platform to recommend and implement tailored solutions that address the business needs of graduate programs and related stakeholders. Identify and resolve business process configurations and application challenges within the institution's operational ecosystem, collaborating with IT to address technical issues related to platform integration. Design, develop, and support interfaces that facilitate seamless integration between the Slate system and other institutional platforms. Configure and customize workflows, forms, reports, and portals to meet departmental needs, ensuring application processes are seamless for graduate applicants. Manage new Slate initiatives, focusing on functionality and aesthetics for smooth rollouts. Document business requirements and translate them into system needs, including creating development plans, and outcomes, creating training and support documentation for end users and the internal CRM support team. Apply industry standards and methodologies for programming/application development and IT project management to ensure effective problem resolution and accountability controls. Assist in configuring application data and annual updates and cycle preparation for the Slate applications
DATA COLLECTION, STORAGE, AND REPORTING: Analyze requirements, design, code, test, and deploy SQL Reporting Services reports and corresponding SQL queries to meet institutional needs. Create user reports using relevant business analytics tools, ensuring they meet the needs of functional users at partner institutions. Ensure the quality and integrity of collected data, generating reports for management and funder reporting, while designing standardized datasets for ad-hoc queries. Establish and maintain policies for consistent querying methods to ensure high database performance. Develop custom reports and dashboards using Slate's reporting tools and third-party platforms like Tableau, providing actionable insights to key stakeholders. Collaborate with external partners to integrate supplemental systems to import data and maximize processes (example: Parchment, CAS's, EGE/TOEFL/WES, etc.)
COMMUNICATON & ENROLLMENT CAMPAIGNS: Support the development and management of communication flows for enrollment funnel management, including email and print campaigns, and ensure timely delivery. Collaborate with the admissions team to design, implement, and track communication plans that drive recruitment and engagement for graduate programs. Collaborate with student success team to design, implement, and track proactive outreach communication that drives retention and persistence for graduate programs. Develop and maintain reporting functions to monitor key metrics and best practices for Strategic Enrollment Management (SEM), supporting enrollment goals and retention strategies. Coordinate with Marketing, IT and other departments to optimize engagement
DATA INTEGRITY AND SYSTEM OPTIMIZATION: Ensure data integrity through rule-based automation and consistent auditing of system processes. Develop systems and processes to ensure that data are accurate and reliable. Monitor data quality, migration, and integration among platforms. Test, deploy, and validate updates, data feed, and new functionalities from Technolutions to keep the system up to date. Manage data integrations and troubleshoot in data feed between Slate and other systems including university databases. Work with data stewards and IT to support Governance.
USER SUPPORT & TRAINING: Work across the institution as the point person for Slate users and champion for the CRM. Continually expand knowledge of the system to strengthen technological outcomes. Provide training and mentorship to staff, guiding team members on project milestones and offering feedback to improve technical skills. Offer ongoing user support and technical assistance to staff, facility, and leadership in using Slate. Conduct training workshops and develop user guides to ensure institutional proficiency with the slate CRM Maintain thorough documentation, including system configuration, processes, and workflows, to ensure continuity and knowledge sharing,
PROJECT ADMINISTRATION: Collaborate with IT on software development projects by defining and managing scope, objectives, risks, tasks, responsibilities, timelines, and documentation to meet institutional goals. Work with vendors to identify enhancements, test solutions, and stay informed about system upgrades. Oversee the creation and maintenance of complete technical documentation for all supported systems, ensuring accessibility for new staff. Perform needs assessments to gather requirements and drive effective solutions.
OTHER DUTIES: Perform all other duties as assigned.
Required Qualifications
Bachelor's degree from an accredited college or university in a relevant field (e.g., Information Technology, Education, or Business Administration) with a minimum of 5 years of Experience in higher education settings, particularly in admissions, enrollment management, or related areas.

Preferred Qualifications
Three or more years of direct experience as a functional technologist or in a related role within higher education, specifically focusing on the Slate platform.
Proven track record of successfully managing complex projects related to CRM implementation, upgrades, and integration, demonstrating leadership and strategic thinking.
Experience collaborating with cross-functional teams, including admissions, financial aid, and academic departments, to streamline processes and improve user engagement with Slate.
Strong analytical sills in utilizing data analytics and reporting to inform decision-making and drive process improvement in enrollment management and student success initiatives.
Proficiency in advanced SQL and reporting tools to create sophisticated data visualizations and dashboards that support institutional goals.
Demonstrated ability to design and deliver training programs for various user groups, enhancing proficiency in Slate and promoting best practices in utilization,
Familiarity with change management principles, enabling effective adoption of new technologies and processes within the institution.
Experience with learning management systems (LMS) and their integration with CRM solutions, optimizing the student experience throughout the enrollment lifecycle.
Engagement in professional development opportunities, such as attending conferences, obtaining relevant certifications, or participating in community forums related to educational technology and CRM best practices.
Knowledge, Skills, & Abilities
KNOWLEDGE
Proficient in Microsoft Office and other computer software/databases.
Strong understanding of the Slate platform and its applications for enrollment management.
Proficiency in educational technologies, including CRM systems, BI tools, and web technologies (e.g., HTML, Tableau).
Comprehensive understanding of business processes and how a CRM can and will be utilized across the organization to improve and maximize enrollment outcomes.
Competence in developing and maintaining standardize datasets for ad-hoc reporting needs.
Experience in leading cross-functional projects, defining objectives, and coordinating with team members to achieve goals.
Proven expertise in utilizing the Slate platform or similar CRM systems for managing student recruitment and enrollment processes.
Experience in data analysis and reporting, including proficiency in SQL and data visualization tools to support decision-making.
Familiarity with project management methodologies and the ability to coordinate cross-functional initiatives effectively.
SKILLS
Detail-oriented with strong organizational skills, prioritization, and customer service skills.
Excellent oral and written skills to effectively interact with diverse stakeholder, including faculty, staff, and prospective students.
Strong intrapersonal skills to foster collaborative relationships across departments.
Strong organizational skills with the ability to manage multiple projects simultaneously and meet deadlines.
ABILITIES
Ability to maintain confidentiality.
Ability to analyze and utilize SQL and reporting tools to create actionable insights.
Ability to explain complex technical information in clear, non-technical language.
Ability to collect, interpret, and report on data trends related to enrollment metrics and campaign performance.
Innovative thinking and the ability to develop effective solutions for complex challenges within enrollment processes.
Adaptability in applying new knowledge and skills to optimize system functionality and improve user experiences.
Shift/Salary/Benefits
Shift: Days/M-F (work outside of normal hours may be required)
Pay Grade: B12
Salary: $62,300/annually - $79,400/annually
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position
Recruitment Period: Until Filled
Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.
Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.
Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!
Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.
Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.
For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.
Other Information
This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."
Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How To Apply
Consider applying with us today!
https://www.augusta.edu/hr/jobs/ Search Job ID 281735
Select University Faculty & Staff > External Applicants if you are a candidate from outside the university
Select University Faculty & Staff > Internal Applicants if you are a current university employee
If you need further assistance, please contact us at 706-721-9365
To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=281735&PostingSeq=1
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