Job Description

Job Summary
The office of Patient Relations & Clinical Risk is looking for a qualified candidate for the position of Administrative Assistant Intermediate Healthcare. This position will support multiple staff members. The Administrative Assistant must exercise considerable discretion in matters of a highly sensitive or confidential nature and possess highly developed organizational and communication skills, along with a commitment to Michigan Medicine core values, including service excellence. This position is part of a Call Center telephone triage area.

Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components: patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings
Responsibilities*
Telephone triage and reception of internal and external visitors with our Core Functions Team. Effective response and follow-up of inquiries made by customers applying a broad knowledge of principles, practices, and procedures. Excellent customer service skills required.
Provide accurate documentation, data entry, updates, and queries of a highly confidential nature in data systems including Microsoft Access, ServiceNow, SharePoint, and Radical Logic.
Initiate, compose, and edit correspondence regarding matters of a sensitive or confidential nature meeting time sensitive deadlines.
Additional support for Patient Relations e-mail box, Press-Ganey Reports, Web Comments, and House Manager Report responses.
Completion of regular data reports.
Project work as needed.
Maintain electronic calendars and initiate, coordinate, and schedule meetings.
Provide back up and cross coverage for other Administrative Assistants.
Additional clerical administrative duties as assigned.
Required Qualifications*
Educational Qualifications:

BS/BA Degree.
Department Qualifications:

Two or more years of progressively responsible office or other related professional experience.
Call Center experience welcomed.
A high level of interpersonal and communication skills required along with excellent organizational skills, the ability to produce professional correspondence, and ability to multitask in a team environment.
Self-motivated with the ability to problem solve issues without direct supervision.
Willingness to perform a wide range of tasks.
Must have flexible scheduling with occasional after hours work as necessary.
Considerable skill in Microsoft Office (Word, Excel, Access, Publisher, Visio, and PowerPoint) in a PC environment.
Experience in Radical Logic a plus.
Experience using database programs a plus.
Excellent attendance and punctuality required.