Job Function:

Minimum Education:

Preferred Education:

Minimum Experience:

Preferred Experience:

Duties and Responsibilities:

• Serve as a member of the AVP/Executive Director’s senior staff to provide leadership in the overall management and administration of the Office of Financial Aid and Scholarships with an emphasis on operational management and compliance.
  
• Stay abreast of changes in financial aid regulations and emerging trends in financial aid delivery; interpret complex federal, state, institutional and private donor regulations, review guidelines and professional literature on financial aid; maintain a working knowledge of required financial aid policies and procedures through training and self-initiated research such as financial aid and Banner-related list-serve postings, Federal Student Aid, NASFAA, regulatory postings; attend trainings, conferences and webinars.
  
• Supervise the systems team to oversee the design, update, implementation, maintenance, testing, evaluation, and documentation of the financial aid software system (Ellucian Banner); work to enhance integration with other related systems such as Blackbaud Award Management (BAM), Slate, etc.; ensure timely updates, enhance processes and support student recruitment and success.
  
• Work with Institutional Research and Decision Support (IRDS) in the buildout of the data warehouse and data dashboards; assist in the design and display of metrics that demonstrate office successes and outcomes.
  
• Work with systems staff to provide operational reporting to maintain compliance, enhance awarding of aid, problem solve, and provide strategic reporting. Assist in external reporting such as common dataset, national college surveys, operational support and requests from various constituents in the BSU community where appropriate.
  
• Collaborate with OFAS leadership and other departments to develop innovative communication strategies to provide timely, pertinent information to prospective and continuing students and parents through various outreach initiatives that maximize student success.
  
• Develop and maintain office operational calendar and policies and procedures manual. Work with all staff to coordinate timely updates to policies and procedures.
  
• Participate on relevant interdepartmental committees on integration touch points, coordination of common processes and shared functionality; address technical and data integrity issues affecting administrative and academic departments and provide input for needed changes to relevant software or setup.
  
• Work closely with the Director of Financial Aid and Director of Scholarships to provide timely information and training for OFAS, Cardinal Central (one-stop), Student Financial Services, Student Affairs and other essential student success areas.
  
• Assign and review work, orient and train staff, and make recommendations in all areas related to supervision, including but not limited to interviewing and selection, compensation, discipline, performance appraisal and training and career development of personnel.
  
• Demonstrate responsible personal and professional conduct, contributing to the overall mission and goals of the university; accept personal responsibility for the quality and timeliness of work; earn trust, respect, and confidence from the university community; value open-mindedness, inclusion and help create a positive work environment that embraces and appreciates diversity; treat all others with respect; promote cooperation.
  
• Perform other related duties as assigned.