Job Description

Primary Purpose of Position
This position is responsible for administering and maintaining orderly operation of the North Carolina A&T State University, Willie A. Deese College of Business and Economics’ technology throughout Craig and Merrick Halls inclusive of computer labs, classrooms, conference rooms, faculty and departmental offices, centers (e.g. the Financial Trading Room and CEEI), and common areas.

The IT Instructional/Classroom Support Professional is required to work closely with other Deese College of Business and Economics’ technology support technicians as well as the University’s Client Technology Services’ staff. This position reports to the Dean of the Deese College.
Primary Function of Organizational Unit
N.C. A&T is a public, land-grant, doctoral research institution, and has been the largest historically Black university in the country for the past decade. With an enrollment of 14,311 students in Fall 2024, the university offers 59 undergraduate degree programs, 36 master’s programs, and 12 doctoral programs. It is America’s top producer of Black graduates in Engineering and Agricultural Science bachelor’s programs, as well as a top five producer in numerous additional disciplines, including Liberal Arts and Communications/Journalism. It also ranks no. 3 in master’s degrees awarded to Black graduates in Engineering Technologies and Related Fields, no. 4 in master’s degrees in Engineering, and no. 11 best business school for women in the nation.

Nationally recognized for its leadership and excellence in STEM education and research, N.C. A&T is classified as “R2-High Research Activity” in the Carnegie Classifications and is poised to achieve “R1-Very High Research Activity” status. It also holds Carnegie’s earned credential in Community Engagement and the Association of Public and Land-Grant Universities (APLU) Innovation and Economic Prosperity designation. With an annual economic impact of $2.4 billion, N.C. A&T plays a vital role as a higher-education economic driver in North Carolina’s Piedmont Triad region and across a state that is ranked No. 1 in the nation for the second straight year as “best for business” by the CNBC financial network.

The mission of the Willie A. Deese College of Business and Economics at North Carolina A&T State University is to develop agile, culturally competent and diverse leaders who use analytical skills to meet the challenges of the future.

We accomplish our mission through evidence-based instruction, professional and community engagement, and high-quality impactful research.

The business and accounting programs in the College of Business and Economics, including the MBA program, are accredited by AACSB International—The Association to Advance Collegiate Schools of Business. Of the estimated 15,679 schools offering business programs globally, we are one of approximately 700 business schools around the world that have AACSB International accreditation. And, we also have the distinction of being one of approximately 200 schools world-wide with AACSB accreditation of its Accounting program.

We are very proud of our graduates, many of whom are recruited by top regional, national, and international corporations and other organizations.
Minimum Requirements
Bachelor’s degree in Computer Science, Information Technology, or a similar discipline.

Knowledge of and proficiency in a variety of hardware, software, operating systems, and network protocols.

Proficiency with productivity tools such as M/S Word, Excel; with presentation tools (PowerPoint, Prezi); and various software and applications used in a college of business.

Proficiency with Visual BASIC (or other programming language(s)), with managing operating systems, and with database management.

Proficiency with installation of computers and other technology, imaging computers, and repairs.
Preferred Years Experience, Skills, Training, Education
Two or more years of hands-on work in a technical support position (i.e., Helpdesk, IT Tech, Field Tech) or equivalent of training and experience.

Excellent communication, teamwork, customer-service, and time management skills.
Required License or Certification
Is this position eligible for a remote or hybrid work arrangement, consistent with university and state policies. On-site (Employees are primarily in the office and/or have a critical job requirement that requires dedicated office space on-site)