Job Description

Department Information
GlobalNOC network engineers have an exciting role designing, deploying, configuring, and troubleshooting networks for client organizations across the nation and their connections around the globe. Specializing in 24x7x365 management of complex higher education and government research networks, using some of the most advanced networking technology available, you will have room to grow in your career as a network professional at GlobalNOC.

Established in 1998 at Indiana University (IU), the GlobalNOC's mission is to advance the future of research, education, and the public interest through the support and evolution of networks. With our staff of 120 plus, we provide comprehensive contracted network management services to over 20 large-scale networks. As part of IU, we operate as a non-profit; we focus on developing great technical staff, and providing excellent service to our clients.

Why work here?

Make a difference. Our networks are all higher education, research, and public service oriented, and we're enthusiastic about the missions of our clients. Each of us is curious and motivated to master the skills that will help our clients, our community, our world, and ourselves.
Grow your skills and career. With the 20 plus networks we operate and manage, and the size and variation of our client networks, you won't be pigeon-holed doing just one thing. Taking time to investigate, read, or study new things isn't just ok, it's required and supported.
Enjoy the life-friendly moderate cost of living of the Midwest, or work remotely. In Indiana, we have 2 locations: Do you like the intellectually stimulating environment of university town? Bloomington might be for you. Prefer to enjoy life in the big city? We have a location in downtown Indianapolis. We also support fully remote engineers under the right circumstances.
Our people and attitude. GlobalNOC is non-profit, and is committed to a culture of positive work/life balance, varied workforce, and open information sharing. We value an exploring mindset and seek ways to learn more and deepen our expertise, sharing with our clients and each other. We have frequent internal seminars, as well as funds to attend training, conferences, and certifications. And yes, people here really are super-friendly.
Job Summary
Department-Specific Responsibilities

Troubleshoots and resolves remote WAN Interface Down incidents (Cisco, Juniper, Arista Routers)
Troubleshoots and resolves routing, ACL, and policy incidents on routers (Cisco, Juniper, Arista)
Troubleshoots and resolves Circuit Down incidents on optical systems (Ciena, Cisco)
Modifies and troubleshoots Firewall Rules (FortiNet)
Modifies and troubleshoots DNS records (Infoblox, NS1)
Troubleshoots and resolves network performance issues with customers
Updates tickets and customers on a regular basis (ServiceNow)
Performs an on call rotation about 1 week in 5
Works with customers and peers to answer questions and recommend solutions
Performs other similar duties related to configuring, troubleshooting, and maintaining routers, switches, DWDM, and firewall nodes
General Responsibilities

Provides experienced design, evaluation, development, and deployment of network system software and hardware technology
Identifies and resolves moderately complex problems, issues, and assignments in providing network operational support
Implements and recommends improvements to network performance and reliability
Performs experienced network analysis and studies to support the growth and expansion of IU-managed networks
Documents network engineering efforts (updates, new functionality, issue/problem resolution)
Participates on project teams and resolves more complex network technical issues
Protects software by performing data-backups and coordinating network security measures
Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.



EDUCATION

Required

Bachelor's degree (preferably in Computer Science or related field)
WORK EXPERIENCE

Required

2 years of network engineering or related experience
SKILLS

Required

Proficient written and verbal communication skills
Maintains a high degree of professionalism
Demonstrated time management and priority setting skills
Demonstrates a high commitment to quality
Possesses flexibility to work in a fast paced, dynamic environment
Seeks to acquire knowledge in area of specialty
Highly thorough and dependable
Demonstrates a high level of accuracy, even under pressure
Preferred

Experience with network device and policy configuration on Cisco and Juniper
Experience working with Ansible and Git
Experience scripting in Perl or Python
Experience using a trouble ticketing system
Experience installing networking equipment
Experience working with both AC and DC power
Experience running fiber/copper connections
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location
Bloomington, Indiana or Indianapolis, Indiana

Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:

Comprehensive medical and dental insurance
Health savings account with generous IU contributions
Healthcare and dependent care flexible spending accounts
Basic group life insurance paid by IU
Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
Base retirement plan with generous IU contributions, subject to vesting
Voluntary supplemental retirement plan options
Tuition subsidy for employees and family members taking IU courses
10 paid holidays plus a paid winter break each year
Generous paid time off plans
Paid leave for new parents and IU-sponsored volunteer events
Employee assistance program (EAP)