Job Description

Job Summary:
Information and Technology Services (ITS) has an exciting opportunity for an ERP Business Analyst Senior to join the Research Administration Systems Team within ITS.

This position will report to the Assistant Director of eResearch, and will be responsible for supporting eResearch, a set of integrated applications that support research proposals, awards, and compliance reviews. These systems are critical to the University's $2B+ research mission.

This position is currently eligible for hybrid or mobile/remote work mode, this can change in the future at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the Modes of Work | Human Resources University of Michigan

Who we are:
Information and Technology Services (ITS) supports U-M faculty, researchers, staff, and students in their use of technology to teach, learn, research, and work, and be leaders in their fields. We are dedicated to creating cohesive digital experiences and promoting university wide innovations. ITS's mission is to be trusted enablers of technology for the U-M community. ITS works together to provide cohesive digital experiences and seamless support to the U-M community. For more information about ITS, visit: https://its.umich.edu/about

Responsibilities:
Provides daily operations and tier three support for applications. Actively coordinates with team members, service support groups, and vendors to effectively resolve incidents and requests
Studies, develops and demonstrates a comprehensive understanding of internal procedures, business processes, and systems within the scope of a functional area
Works as liaison among customers to elicit, analyze, communicate and validate requirements for changes to business processes and information systems
Designs and documents technical requirements for new or modified application features
Configures application features or report features with workflow and reporting tools
Executes test plans to support infrastructure, integrations, software upgrades and releases
Support the various eResearch Systems https://its.umich.edu/academics-research/research/eresearch
Required Qualifications:
Bachelor's degree in a related field and/or equivalent combination of education, certification and experience with demonstrated proficiency with current enterprise technologies and applications
Demonstrated experience leading cross-functional project teams, including delivering projects on time and with scope, with a proven ability to provide accurate time/resource estimates and status reporting
Demonstrated experience in conducting business systems analysis, using business process mapping (BPM) tools and techniques to define current and future state processes, develop workflow models, and document requirements
Minimum of four years demonstrated experience in a related role requiring confidentiality, timeliness, customer service, organization, prioritization, creative problem solving, and working independently to successfully conduct systems and process analysis and design
Demonstrated skills in report/dashboard authorship, SQL based query tools
Minimum 4 years? experience providing Tier 2/3 support for enterprise applications, including incident resolution, troubleshooting, data analysis, configuration, implementation of workarounds, and escalation procedures.
Demonstrated ability to build, maintain, and leverage effective working relationships with stakeholders, customers, technical staff, and vendors through active listening, clear verbal/written communication, frequent customer follow-ups, and conflict resolution
Has some familiarity with the area of research administration/compliance related systems
Underfill Statement:
UM- ITS welcomes a healthy applicant pool so we encourage all interested applicants to apply. This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Benefits at the University of Michigan:
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

Generous time off
A retirement plan that provides two-for-one matching contributions with immediate vesting
Many choices for comprehensive health insurance
Life insurance
Long-term disability coverage
Flexible spending accounts for healthcare and dependent care expenses
Dental and Vision Insurance
Parental and Maternity Leave