Job Description

Position Summary
Join the Ramily!
The Office of Information Technology at Winston-Salem State University (WSSU) is seeking an experienced audiovisual technician with experience supporting integrated classroom technology! The Audiovisual Technology Analyst is a member of the Digital and Classroom Services team. At WSSU, we are dedicated to fostering upward social and economic mobility for all our students. Technology provider and creator of the Social Mobility Index (SMI), CollegeNET, ranks WSSU as the No. 1 HBCU in the U.S. for social mobility! The Office of Information Technology works to support and strengthen the academic, administrative, and associated research needs of all faculty, staff, and students at WSSU through the provisioning, support, maintenance, availability, and outreach of Information Technology Services.

Responsibilities of the Audiovisual Technology Analyst include:
Develop, analyze, and implement solutions that address end-user device and AV technology needs
Resolve hardware and software issues across multiple platforms such as Windows, macOS, Android, and iOS
Deploy new AV systems for classrooms, conference rooms, computer labs, and campus events
Install, configure, program, and troubleshoot audio and video technologies, AV control systems, and integrated classroom solutions to ensure reliable access to campus digital resources and network systems
Manage audio and video signal flow for live events and instructional environments, to ensure optimal quality and performance.
Oversee campus-wide digital signage management, including content creation, scheduling, workflow coordination, and technical support to deliver timely and accurate communications.
Provide maintenance and support for complex end-user devices
Perform compatibility and configuration testing
Collaborate with vendors and internal stakeholders to design and implement AV technology enhancements.
Record all work in a timely fashion in the IT Service Management System and update service tickets as work progresses.
Compile and maintain technical documentation of endpoint hardware, software configuration, and classroom A/V and technology.
Maintain data records, change management logs, incident reports, and associated software application and system documentation.
Work independently to set up and support campus events that require computing endpoints by testing and installing the relevant software, configuring required network ports, and coordinating additional network drops and electrical extensions.
Ensure cabling is dressed appropriately and represents the high-quality standards for the department.
Consult with end-users and vendors to determine technology requirements to meet specific goals and objectives.
Mentor and train student workers in their professional growth and development.
Collaborate and partner with the students to aid in their success in the workplace.
Position Information
Position Number 117124
Working Position Title Audiovisual Technology Analyst
Building and Room No.
Anderson Center C114
Appointment Type Permanent Full-Time
If Time Limited. No
Appointment Length. 12 Months
Requirements and Preferences
Position required to work during periods of adverse weather or other emergencies Not Mandatory
Normal Work Schedule
Monday – Friday 8:00am-5:00pm.
After-hours and weekends for special events support.
Department Required Skills
Associate’s degree in Audio-Visual Technology, Computer Science, Instructional Technology, Information Systems, Management Information Systems, or a related field
Equivalent work experience may be substituted on a year-for-year basis.
Four years of experience with the installation, implementation, configuration, testing, maintenance, and support of AV control systems and integrated classroom technology
Experience with AV control systems such as Crestron and Extron, as well as video conferencing platforms like Zoom and Teams
Thorough knowledge of audio-visual hardware, signal flow, and connectivity standards such as HDMI and HDBaseT
Excellent interpersonal, verbal, and written communication skills
Ability to work independently and collaboratively in a fast-paced environment
Preferred Years Experience, Skills, Training, Education
Bachelor’s degree in Audio-Visual Technology, Computer Science, Instructional Technology, Information Systems, or Management Information Systems
Five to seven years of hands-on experience troubleshooting AV hardware and software and other instructional technology equipment
Experience with workstation hardware types such as Dell and Apple setup and configuration
Extron’s AVA Certification
Familiarity with live events and webinar production workflows, video and audio signal flow, and digital signage management—including content scheduling and workflow coordination