Job Description

Job Summary
Network Control Specialists
Monitor and support critical network elements to maintain the continuous operation of network and system infrastructure. Follow procedures to identify and validate trouble conditions and take the appropriate course of action to minimize service interruption. Perform proactive network status checks as part of normal surveillance activities, ensuring optimum performance. Work closely with various engineering groups and network control technicians to develop and implement tools and processes to improve capabilities and ensure quality service levels. Review planned and unplanned changes to network infrastructure. Ensure all networks are meeting industry standards and performance goals.
This position provides support for UEN’s customers in the Network Operations Center. It is primarily focused on Network Monitoring, Management, and Maintenance.
This is a Category IIA position: Not required on campus and able to telework.
Employees and/or functions where employees are able to work remotely in order to maintain campus systems, campus operations, clinical operations, and patient care.

Learn more about the great benefits of working for University of Utah: benefits.utah.edu
The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget.
Responsibilities
Performs duties associated with the management, monitoring, and maintaining UEN’s (Utah Education Network) Network Operations Center:
Monitor and support critical network elements to maintain the continuous operation of network and system infrastructure.
Follow procedures to identify and validate trouble conditions and take the appropriate course of action to minimize service interruption.
Perform proactive network status checks as part of normal surveillance activities, ensuring optimum performance.
Log into Cisco switches and routers and perform basic layer 2 and 3 troubleshooting.
Work closely with various engineering groups and network control technicians to develop and implement tools and processes to improve capabilities and ensure quality service levels.
Review planned and unplanned changes to network infrastructure.
Ensure all networks are meeting industry standards and performance goals.
Requires basic skill set and proficiency.
Conduct work assignments as directed.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required
Often: This is primarily a remote work position
Seldom: Occasional Office attendance is required
Physical Requirements and Level of Frequency that may be required
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking, bending, twisting, kneeling, squatting, crawling.
Seldom: Reaching overhead, lifting- up to 50 pounds.

Network Control Specialist, I
Monitor and support critical network elements to maintain the continuous operation of network and system infrastructure. Follow procedures to identify and validate trouble conditions and take the appropriate course of action to minimize service interruption. Perform proactive network status checks as part of normal surveillance activities, ensuring optimum performance. Work closely with various engineering groups and network control technicians to develop and implement tools and processes to improve capabilities and ensure quality service levels. Review planned and unplanned changes to network infrastructure. Ensure all networks are meeting industry standards and performance goals. Requires basic skill set and proficiency. Conducts work assignments as directed. Closely supervised with little latitude for independent judgment.
Requires a bachelor’s (or equivalency) + 2 years of directly related work experience or a master’s (or equivalency) degree.
This is an Entry-Level position in the General Professional track.
Job Code: P35051
Grade: P13

Network Control Specialist, II
Monitor and support critical network elements to maintain the continuous operation of network and system infrastructure. Follow procedures to identify and validate trouble conditions and take the appropriate course of action to minimize service interruption. Perform proactive network status checks as part of normal surveillance activities, ensuring optimum performance. Work closely with various engineering groups and network control technicians to develop and implement tools and processes to improve capabilities and ensure quality service levels. Review planned and unplanned changes to network infrastructure. Ensure all networks are meeting industry standards and performance goals. Requires moderate skill set and proficiency in discipline. Conducts work assignments of increasing complexity, under moderate supervision with some latitude for independent judgment.
Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience.
This is a Developing-Level position in the General Professional track.
Job Code: P35052
Grade: P17

Network Control Specialist, III
Monitor and support critical network elements to maintain the continuous operation of network and system infrastructure. Follow procedures to identify and validate trouble conditions and take the appropriate course of action to minimize service interruption. Perform proactive network status checks as part of normal surveillance activities, ensuring optimum performance. Work closely with various engineering groups and network control technicians to develop and implement tools and processes to improve capabilities and ensure quality service levels. Review planned and unplanned changes to network infrastructure. Ensure all networks are meeting industry standards and performance goals. Considered highly skilled and proficient in discipline. Conducts complex, important work under minimal supervision and with wide latitude for independent judgment.
Requires a bachelor’s (or equivalency) + 6 years or a master’s (or equivalency) + 4 years of directly related work experience.
This is a Career-Level position in the General Professional track.
Job Code: P35053
Grade: P18

Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Department may hire employee at one of the following job levels:

Network Control Specialist, I: Requires a bachelor’s (or equivalency) + 2 years of directly related work experience or a master’s (or equivalency) degree.

Network Control Specialist, II: Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience.

Network Control Specialist, III: Requires a bachelor’s (or equivalency) + 6 years or a master’s (or equivalency) + 4 years of directly related work experience.

Preferences
Experience with Cisco Systems platforms
Experience with scripting and/or programming languages
Experience troubleshooting layer 2/layer 3 network issues
Type Benefited Staff
Special Instructions Summary
Additional Information
The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.


Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.


The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.