Job Description

Job Summary

Reports to the Assistant CIO for Networking/Telecom and Classrooms, providing leadership and supervision for the network team in day-to-day operations. Steers and directs the network team in supporting connectivity across 115+ ETSU buildings and 18+ remote sites. Provides leadership oversight for the management of 221 communications rooms, 3,000+ network devices (switches, routers, access points), and 26,000+ network drops.

Leads and coordinates the networking team responsible for installation, maintenance, and ongoing support of the university network. Oversees and prioritizes network requests and operational needs including IOS updates, device configuration, moves, adds, changes, repairs, upgrades, and troubleshooting.

Provides leadership in delivering network services through specialized Cisco devices including traffic filtering devices, wireless networking infrastructure, wireless LAN controllers, and network management and monitoring systems. Guides the team in maintaining and administering network-related databases including DHCP, DNS, network subnets, and device inventory while ensuring operational standards and reliability of network services.

PLEASE SEE THE APPLICATION INSTRUCTIONS PRIOR TO APPLYING FOR THE POSITION.

Knowledge, Skills, and Abilities

Communicates ideas both verbally and in written form in a clear, concise, and professional manner.
Direct the network team on day-to-day operations and all ITS network projects.
In-depth knowledge and experience of network technologies (i.e. routers, switches, load balancers, firewalls, network and routing protocols, DNS).
Knowledge of basic IT technologies (i.e. operating systems, network devices, software development and architecture).
Demonstrated ability to design, install, configure, and maintain enterprise network infrastructure including routers, switches, firewalls and servers to support academic, research, and administrative needs.
Design and implement state of the art company networks.
Demonstrated ability to design, install and maintain wireless network infrastructures (Wi-Fi).
Knowledge of appropriate utilization of Internet Service Providers in a multi-homed environment.
Ability to design and implement “high availability” into network design.
Knowledge of network traffic management and optimization including application visibility and control.
Knowledge of infrastructure support requirements and technical understanding of Voice over IP deployments (VoIP).
Knowledge of threat assessment and mitigation.
Knowledge of DHCP and DNS operations including namespace and IP address management.
Knowledge of network and server virtualization.
Knowledge of network inventory management.
Knowledge of disaster recovery planning and business continuity.
Knowledge of Electronic Industries Association/Telecommunications Industry Association (EIA/TIA) structured cabling.
Ability to design and implement network infrastructure and service solutions following accepted current security best practices.
Ability to implement WAN and VPN connectivity to remote sites.
Ability to provide infrastructure support for server environments.
Ability to install and maintain network monitoring systems.
Ability to install and maintain authentication and access control systems: Remote Authentication Dial-In User Service RADIUS, Authentication, authorization, and accounting (AAA), Lightweight Directory Access Protocol (LDAP).
Ability to participate as a member of cross functional teams.
Ability to participate in compliance and security audits including Payment Card industry-Data Security Standard (PCI-DSS), Health Insurance Portability and Accountability Act (HIPAA).
Ability to communicate effectively and coordinate with customers and vendors.
Ability to perform network troubleshooting, diagnostics, and failure analysis for complex network and connectivity issues.
Required Qualifications

Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field, or equivalent professional experience.
Minimum of five (5) years of progressive experience as a Network Engineer, with a focus on network design, implementation, and troubleshooting.
Two (2) years of demonstrated leadership or supervisory experience in IT, with strong preference for experience leading networking or IT infrastructure teams and overseeing technical operations, projects, and staff in an IT services environment.
Preferred Qualifications

Advanced industry certifications (e.g., CCNP/CCIE, JNCIP/JNCIE, CWNP, or equivalent).
Experience supporting large capital or construction projects involving network design.
Compensation & Benefits

Job Family – IT Management 2
Market Range – 10 (Salary Schedules)
For information on benefits please visit www.etsu.edu/human-resources/benefits/.
Application Instructions

Exempt positions are only required to be posted for a minimum of fourteen (14) calendar days. The closing date for this posting is subject to change without notice to applicants.
Please clearly demonstrate on your resume and in your cover letter how you meet all minimum requirements for this position, including two (2) years of IT supervisory experience.
Applications Needed to Apply:
Cover Letter
Resume
List of Three (3) Professional References