Job Description
Join Cleveland Clinic Akron General's Bath Health and Wellness Center and become part of a top healthcare system in Akron. This patient-friendly facility offers a variety of primary care, emergencycareand specialty services along with Lifestyles, a medically based fitness program and facility.
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Access Representatives deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. As a Patient Access Representative, you willbe the first person the patient will interact with once they are through security, allowing you tosetthe tone for how the visit goes. Patients are not at their best during an Emergency Department visit, requiring this caregiver to have empathy.Your role is essential to ensuring a seamless model of access for patients, physicians,and family membersandmaking each patient’s day better.
A caregiver in this position workseveningsfrom3:00PM – 11:00PM, includingevery other weekendand rotating holidays.
A caregiver who excels in this role will:
Perform registration and completean accurateface-to-face interview to obtain demographic, insurance,medicaland financial information.
Crosstrain tostaffall areas of patient access, such as front desk, admitting office,EDand cash register.
Maintain productivity and quality standards.
Function as a Super User and act as a resource fortraining ofnew caregivers.
Provide registration and cash collection access in Epic.
Minimum qualifications for the ideal future caregiver include:
High School Diploma or GED and two years of experience in a customer facing rolewith in-person or phone contact
ORanAssociate’s Degreeand one year of experience
OR aBachelor’s Degree
Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year
Basic PC software application knowledge and ability to use multiple data systems
Physical Requirements:
- Ability to communicate and exchange accurate information.
- Ability to perform work in a stationary position for extended periods.
- Ability to work with physical records or operate a computer or other office equipment.
- In some locations, ability to travel throughout the hospital system.
- In some locations ability to move up to 25 lbs.
Personal Protective Equipment:
- Follows standard precautions using personal protective equipment as required.
Pay Range
Minimum hourly: $15.75
Maximum hourly: $21.65
The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).
By embracing and understanding the diversity EVERY ONE brings, Cleveland Clinic has created an inclusive culture that promotes innovation, growth, and new ideas. This has enhanced our ability to attract the best global talent to provide the best patient experience possible. Cleveland Clinic is pleased to be an equal employment/affirmative action employer: Women/Minorities/Veterans/Individuals with Disabilities. Smoke/drug free environment.
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