Job Description

Job Summary
The University of Michigan's College of Literature, Science, and the Arts is hiring a Desktop Support Specialist to join a diverse team of desktop support professionals.

What You'll Do
About the Job

The LSA Technology Services Desktop Support team provides technical support to faculty, staff, and students within the College of Literature, Science & the Arts. Our teams support a range of technology with a focus on teaching, learning, and research that occurs in our LSA physical science, social science, and humanities divisions. We build relationships within our community becoming a partner in IT needs.

Our work and our support is broad and diverse. The support we provide and the skills we learn are driven by the colleges' research mission. Your week may begin by helping with administrative tasks such as printer support, building new computers, or doing software refreshes. Later in the week, you may be helping troubleshoot computers that control telescopes or building machines that do image analysis on stages of animal development.

Our work is challenging but rewarding because every day is a different technical issue or problem to solve.

Role responsibilities include:

Demonstrate quality service and accountability while resolving incidents, meeting customer needs, and exceeding expectations
Establish customer and team relationships using effective communication and collaboration skills
Update current tickets in a timely manner, prioritize incoming tickets and existing work, and complete tickets within acceptable time frames
Install, configure, customize, troubleshoot, integrate, and maintain systems, software, and other devices
Track computer systems and device inventory to record accurate data for asset management
Analyze, plan, and implement system maintenance, including software patches and upgrades
Monitor systems for availability, error conditions, and performance
Participate in cross-organizational projects that ensure our environment is up-to-date and secure