Job Description

Position Summary
The Manager of Desktop Support and Student Technology Centers plays a critical role in delivering exceptional technology services to our university community. This position is responsible for overseeing the day-to-day operations of two distinct but complementary areas: the Desktop Support team (providing hardware and software assistance to faculty and staff) and the Student Technology Centers (overseeing computer labs, printing stations, and student-focused tech support). The Manager will provide leadership, direction, and supervision to staff across both departments, fostering a culture of outstanding customer service and technical excellence. As a key operational leader, the Manager will serve as the primary escalation point for their teams and ensure IT leadership is proactively informed of any issues impacting technology services.



There are two positions.

Qualifications
Required Education:
Bachelor's Degree or equivalent in Information Technology, Computer Science, Business Administration, or a related field (or equivalent combination of education and experience).

Preferred Education:
Bachelor's Degree in Information Technology, Computer Science, Business Administration, or a related field (or equivalent combination of education and experience).

Required Experience:
5+ years Experience leading or part of IT support teams or endpoint management

Preferred Experience:
3+ years Previous experience managing student workers or managing public computer lab environments. Familiarity with higher education-specific software.

Required Skills, Knowledge and Abilities:
Demonstrated understanding of the unique technology needs and academic cycles of a higher education environment. Strong working knowledge of Windows and macOS operating systems, endpoint management systems (e.g., WorkspaceOne, bigfix, Intune), Active Directory, and standard enterprise applications. Exceptional interpersonal, written, and verbal communication skills. Ability to de-escalate tense situations and communicate technical concepts to non-technical users.