Job Description

Essential Job Functions
Performs as part of the infrastructure team
Consults with individuals providing technology assistance, guidance and support, and technology recommendations
Designs and evaluates concepts, ideas, needs, and objectives
Consults with stakeholders to ensure outcomes meet objectives
Plans project execution and coordination to meet goals and objectives to close media technology related projects
Supports media technology deployed across the campuses with User Services Team
Provides IT support for desktops, laptops
Acts as liaison between the university and vendors
Qualifications
Minimum Education

Bachelor’s degree in related field

Master’s degree preferred

Minimum Experience

Five (5) years’ related experience

Experience in collaborating on formal project teams

Experience in technology services, multimedia management, video conference systems, etc.

Experience in higher education desirable

Knowledge Skills and Abilities
Knowledge of video conference principles and practices and video conference system integrations

Knowledge of multimedia hardware and software troubleshooting techniques

Knowledge of multi-programing computer operating techniques

Good communication skills, verbal, written and interpersonal

Excellent collaboration skills

Ability to communicate technical information effectively to technical and non-technical individuals

Ability to coordinate equipment utilization and implement new technologies